Order and Return Policy
Thank you for shopping at Nighthope! We are dedicated to ensuring your shopping experience is seamless, from placing an order to making returns. Below, you'll find our comprehensive Order and Return Policy to guide you through the process.
Ordering:
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Placing an Order: Browse our exquisite collection and add your desired items to the cart. Follow the simple checkout process to provide your shipping information and payment details.
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Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email containing a summary of your purchase. This email will also include your unique order number for reference.
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Tracking Your Order: We will send you a shipping confirmation email with tracking information as soon as your order is dispatched. You can use this information to monitor the delivery progress.
Returns and Exchanges:
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Eligibility: If you're not completely satisfied with your purchase, you may initiate a return or exchange within [X] days of receiving your order.
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Return Process: To start a return, please follow these steps:
- Contact our customer support team to request a Return Authorization (RA) number.
- Pack the item securely in its original packaging along with the RA number.
- Ship the package back to us using a trackable shipping method.
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Exchanges: If you wish to exchange an item for a different size or style, please indicate your preference when requesting the RA number. We will process your exchange upon receiving the returned item.
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Refunds: Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [X] business days.
Conditions:
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Items Eligible for Return:
- Items must be in unused, unworn, and unwashed condition.
- Tags and labels must be attached to the item.
- Intimate and hygiene-sensitive items must have their hygiene seals intact.
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Non-Returnable Items: For hygiene reasons, certain items such as panties and hosiery cannot be returned unless they are unopened and in their original packaging.
Contact Us:
If you have any questions or require assistance with your order or return, our friendly customer support team is here to help. Reach out to us via the contact details provided on our website's Contact Us page.
At Nighthope, we are committed to delivering a satisfying shopping experience. We value your trust and appreciate your business.
Feel free to adapt and modify this content according to your specific policies and requirements.